Culture and leisure is one of the most rapidly evolving service industries. Word of mouth has always been influential within the sector, but with the advent of social media it can now make or break an organisation. Therefore it is critical to understand the attitudes and behaviour of your customers and audiences, ensuring that your organisation stays one step ahead of the market.
We have a proven track record for delivering thoughtful insights, enabling our clients to take business decisions with confidence. Based on top quality research, your dedicated Director-led account team will work with you every step of the way. We can advise on research approaches that best meet your needs, manage the research process itself and most importantly, use their in-depth knowledge of your sector to ensure that findings have practical application within your organisation.
We support the sector by speaking at conferences, publishing papers, and regularly present at the Museums and Heritage Show and Visitor Attractions Conference (which we have sponsored every year since it began).
This year, we're holding a seminar on The Power of Benchmarking and the Visitor Experience, at the Museums and Heritage Show. Presentation available here, for more information please contact Steve Mills.