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Financial and Business Research

What’s new?

What is your customer experience performance relative to competitors in your sector?  Use our new NPS benchmarking programme to assess your competitive position and understand what creates loyal customer advocates. Measure and improve your NPS to gain competitive advantage today. 

Read more about our NPS benchmarking programme.

Sound financial research

Financial research can present a number of challenges: the subject may be complex, the market in a state of change, potential respondents can find the whole area daunting and well outside their comfort zone.

To meet these challenges, you need an agency that understands the market as well as engages respondents to deliver the information you need.

We work across the market from the regulators to the regulated, with clients including HSBC, LBG, Santander, Barclays, The Pensions Regulator and RBS. Our research ranges from day to day banking needs to the most complex consumer and business financial services. 

Whatever your business challenge, we have the knowledge and experience to help.  For information in a specific area, please follow the links to the right. 

Meet the team

What our clients say

"BDRC Continental have successfully turned the spotlight on attitudes towards financial services across all generations. The study provides valuable insights to anyone wanting seriously to understand the current mindset of the financial consumer."
Research Manager, Life insurance

The ‘Rent Check’ is a unique measure of the rents being agreed by landlords for private rented sector tenancies across England and Wales.

Figures from the latest Rent Check report, produced by BDRC Continental and Allsop LLP, show that Britons are increasingly at home with renting rather than buying their home. The vast majority of tenants in the study – 91% - said that their rented property was their ‘home’ rather than a temporary roof over their heads.

Almost all the landlords surveyed in September are committed to the letting market for the long term, seeing it as a good source of income compared to investments or savings. In fact, of the 1,019 private landlords surveyed 68% rated their expectations of their letting business over the next three months to be either good or very good. This is nearly back to the pre-recession level recorded in Q3 2007 of 71%.



Read the Autumn 2013 Rent Check Report here

 
Read about the Landlords Panel here


Tracktion, BDRC Continental’s unique customer experience methodology, won the annual Market Research Society Award in the Financial Services category in 2011.

Since its creation in 2007, Tracktion has been enabling clients to improve customer experience, satisfaction levels, advocacy rates and other key measures.  Unlike traditional post-event satisfaction surveys, Tracktion respondents are interviewed at regular intervals, delivering clients up-to-date reporting of the customer experience.  It is the only methodology of its kind that offers insight at every stage of a customer’s journey with an organisation. 

Tracktion’s success in this category reflects BDRC Continental’s commitment to research innovation.  The judges applauded our work on the methodology and for successfully enabling clients to transform their customers’ experience when purchasing new products.

Mark Long, Director, commented: "The MRS has recognised Tracktion’s achievements in delivering clients a uniquely granular degree of insight.  Winning this prestigious award is testament to the excellent work we have carried out with our clients, and I would particularly like to thank Barclays, HSBC / First Direct, Lloyds Banking Group and Platform for their commitment to the methodology and their kind support of our application.”

Read the winning paper - Transforming customer experience in the UK mortgage market.