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Financial and Business Research

What’s new?

The latest Business in Britain report from Lloyds Bank Commercial Banking has been released. BDRC Continental has conducted the fieldwork for this authoritative source of business confidence since 2008, obtaining feedback from 1,500 UK businesses each wave.

The latest report shows how the strong upturn in business confidence that was recorded in Autumn 2013 has continued into the first half of 2014.

Sound financial research

Financial research can present a number of challenges: the subject may be complex, the market in a state of change, potential respondents can find the whole area daunting and well outside their comfort zone.

To meet these challenges, you need an agency that understands the market as well as engages respondents to deliver the information you need.

We work across the market from the regulators to the regulated, with clients including HSBC, LBG, Santander, Barclays, The Pensions Regulator and RBS. Our research ranges from day to day banking needs to the most complex consumer and business financial services. 

Whatever your business challenge, we have the knowledge and experience to help.  For information in a specific area, please follow the links to the right. 

Meet the team

What our clients say

"BDRC Continental conducted a sensitive piece of stakeholder research for WaterAid, which involved interviewing MDs and other senior directors within virtually all of the UK water companies. We were very pleased with the research.  The interviews were conducted professionally and the findings were summarized and reported back to us with valuable added insight."
John Whitehead
Supporter Planning & Insight Manager, WaterAid

The ‘Rent Check’ is a unique measure of the rents being agreed by landlords for private rented sector tenancies across England and Wales.

Figures from the latest Rent Check report, produced by BDRC Continental and Allsop LLP, show that Britons are increasingly at home with renting rather than buying their home. The vast majority of tenants in the study – 91% - said that their rented property was their ‘home’ rather than a temporary roof over their heads.

Almost all the landlords surveyed in September are committed to the letting market for the long term, seeing it as a good source of income compared to investments or savings. In fact, of the 1,019 private landlords surveyed 68% rated their expectations of their letting business over the next three months to be either good or very good. This is nearly back to the pre-recession level recorded in Q3 2007 of 71%.



Read the May 2014 Rent Check Report here
 
Read about the Landlords Panel here


Tracktion, BDRC Continental’s unique customer experience methodology, won the annual Market Research Society Award in the Financial Services category in 2011.

Since its creation in 2007, Tracktion has been enabling clients to improve customer experience, satisfaction levels, advocacy rates and other key measures.  Unlike traditional post-event satisfaction surveys, Tracktion respondents are interviewed at regular intervals, delivering clients up-to-date reporting of the customer experience.  It is the only methodology of its kind that offers insight at every stage of a customer’s journey with an organisation. 

Tracktion’s success in this category reflects BDRC Continental’s commitment to research innovation.  The judges applauded our work on the methodology and for successfully enabling clients to transform their customers’ experience when purchasing new products.

Mark Long, Director, commented: "The MRS has recognised Tracktion’s achievements in delivering clients a uniquely granular degree of insight.  Winning this prestigious award is testament to the excellent work we have carried out with our clients, and I would particularly like to thank Barclays, HSBC / First Direct, Lloyds Banking Group and Platform for their commitment to the methodology and their kind support of our application.”

Read the winning paper - Transforming customer experience in the UK mortgage market.