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Consumer Atlas 2012

Vouchers, used for anything from restaurants to cinemas, are now seen as savvy rather than ‘sad’.  How else are consumers, across each of the life-stages, coping with the economic squeeze?  What is the ‘new reality’ and how are people adapting?

Consumer Atlas 2012 is the fourth and latest edition of BDRC Continental’s definitive life stage road map, a syndicated study of the financial attitudes and behaviour of UK consumers within each life-stage. The Consumer Atlas provides insight which has broad appeal and usage across many client focussed organisations, including areas such as:
  • Customer Service
  • Product Design
  • Advertising and Marketing
  • Channel Delivery

An Atlas shows you where you are, where you want to get to and how to get there. 
The Consumer Atlas looks in detail at each life-stage and interprets all the elements which drive consumer financial behaviour.

For more information, contact Richard Smith on 020 7400 1018.
 
Consumer Atlas 2012
Previous subscribers to Consumer Atlas have told us that the key benefit is its high level view of the financial landscape and how it is shifting over time.  In short, we help you tell the wood from the trees.

The last Atlas study was in early 2008, when Northern Rock’s rescue was still news and recessionary pressures were starting to bite. The hot topics on consumers’ minds at the time included:

  • Mortgage holders’ fear of coming off rate (interest rates were still at 5%)
  • Rising petrol prices – fuel had risen to around £1.08 per litre (which seemed expensive!)
  • Labour were in power and still spending – but were clearly on their way out

Consumers, in a state of shock following the financial meltdown, were just getting used to the idea that the good times had (at least temporarily) come to an end.  For the younger life-stages, this was their first adult experience of belt tightening and they felt very unsure of the implications.  However, there was not then any real sense that this was anything beyond a cyclical recession.

Fast forwarding to 2012, there seems a lack of suitable terminology to describe the situation we now find ourselves in.   The word ‘crisis’ (and indeed ‘crunch’) implies something that happens suddenly and unexpectedly and then comes to an end.  Even in a war situation, after a period of time what is completely abnormal (bombs, rationing etc.) becomes accepted as the norm – one adjusts.

This is therefore the perfect time to launch the next Consumer Atlas.
In 2012, we ask: to what extent have people adapted to an environment of on-going tightening and austerity?

Young Childfree
  • How do they view future housing options?
  • Do they feel they are having a tougher time than their parents?  How does this affect their financial behaviour?
  • Branding –  attracted to new brands or sticking to established players
  • The new deal in student loans – what is the impact of the debt that never (or rarely) gets paid?

Pre-family
  • How different from young childfree?
  • Degrees of financial independence of each partnerHome ownership vs starting a family?
  • How much do they plan ahead for a family?
  • Are financial providers promoting the right products?Perceptions around the ‘cost’ of having a family?

Young Family
  • Are coping strategies salient for this life-stage?
  • Maintaining materialism – sacrifice or sticking it on a credit card

Older Family
  • How to overcome the ‘I’m sorted and I don’t have time’ syndrome?
  • Impact of rising tuition fees
  • In 2010 there were 241,000 marriages in England and Wales….and 120,000 divorces.  What are the financial needs around divorce and new family formation?

Older singles and childfree couples
  • From the study in 2008 we found that, for the majority, living alone was a transient state
  • How do they feel about how financial organisations talk to them?
  • What are the implications for providers when the female partner is earning more than the male?

Delayed empty nesters – where children leave the home slowly or return after uni or early divorce / separation
  • In 1998 delayed empty nesters had higher debts than savings. Is this getting worse?
  • When you are coping with the demands of children and elderly parents, where does this leave retirement planning?

Retired / about to retire
  • With low annuity rates, what actions people taking when retirement beckons? Is retirement being delayed?
  • How do the retired or nearly retired view working in retirement – a necessity, a welcome diversion, a source of positive self-worth?

Consumer Atlas 2012 consists of:

Quantitative
A detailed review of all the available information sources concerning life-stages and the influences on them, plus primary research to complement this:
  • Study of BHPS longitudinal datasets
  • Desk research
  • Primary quantitative research (online)

Qualitative
A multi-method approach designed to uncover what people are doing, why they are doing it and how they understand these behaviours. A total of 70, 2 hour interactions including:
  • ZMET storytelling – what are consumers’ stories; what do they tell us about how they think and the underlying themes and metaphors that govern their behaviour?
  • Audit – how do they use financial products, services and brands? Which channels do they use and how?
  • Behavioural Exploration – in detail, what is their financial behaviour, how does this relate to their lifestage and how are they coping with the current economic situation?

We will report to subscribers at the conclusion of each stage and in addition we will provide a mechanism for moving insight to action. For more information read the full proposal.