Our retail analytics arm is the leading provider of in-store
services in the UK and Ireland.
Together, we help clients understand and
improve customer demand in their retail environments. We do this by managing
audits and surveys focused on price, promotions, range, space, availability,
compliance, customer feedback, customer preference and mystery shopping. And we
add value to your projects through advanced analysis and a consultancy-style
approach that translates the data into meaningful market intelligence.
We cover:
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In-store environment – the price, promotions, range, display,
availability of products across the estate and benchmarked against competitors
to identify opportunity areas
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Customer experience – obtaining customer satisfaction levels and
drivers, identifying how to improve satisfaction, the financial return from the
investment and monitoring operational excellence to ensure standards are
focussed and maintained
For more information contact info@esa.co.uk or visit ESA’s website. ESA is a
subsidiary of the BDRC Group and has been driving operational excellence for
clients over more than 30 years.
